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Medallia, the global leader in experience management, enables hotels of all sizes to deliver personalized experiences and boost guest satisfaction through real-time insights and engagement. We help these organizations capture feedback across channels, unlock critical customer insights, monitor and manage social reviews, and facilitate meaningful two-way communication pre-stay, onsite and post-stay.


iResponze connects with your guests, aka social butterflies. As social media evolves, online customer satisfaction scores are more important than ever in shaping how a customer chooses a hotel or restaurant. iResponze, an online review response provider, helps you manage TripAdvisor comments, Open Table, Urban Spoon or YELP comments, and OTA (Online Travel Agency) site reviews.